Find Answers to Your Questions about Hawaiian Airport Lei Greetings
We are committed to superior customer service. To help further our customer service efforts, we've provided answers to many of our "Frequently Asked Questions." If you don't see an answer to your question in the list below, please email your questions to info@leigreeting.com or call toll-free 1-800-665-7959.
How will we recognize our greeter?
 If you’ll be arriving in Honolulu Oahu, your greeter will be wearing a red aloha shirt, standing just outside your arrival gate, holding a welcome sign personalized with your names on it.
If you’ll be arriving in Kahului Maui, Lihue Kauai,or Kona Hawaii, look for your greeter as you exit the terminal area. He or she will be wearing purple and white aloha wear, holding a welcome sign personalized with your names on it.
What is included in your service?
After your greeter presents you with your leis, he or she will be happy to escort you to baggage claim and direct you to your ground transportation. Or, if you will be traveling on to another island, he or she will guide you to the Interisland Terminal to catch your connecting flight.
How far in advance should I order?
We recommend placing your order as far in advance as possible. Orders must be placed at least 48 hours prior to scheduled flight arrival time. Last-minute reservations may be made within 48 hours for a late booking fee of $10 per greeting (not per person).
Do you offer a group discount?
Yes! Discounts for large family and group lei greetings are automatically calculated prior to checkout.
Can I order a lei greeting for my family or friends who will be visiting Hawaii?
Yes! You may simply complete our online order form. You will need the names of the recipients, their date of arrival, airline, flight number, and estimated arrival time. However, there are no refunds for missed greetings due to uninformed recipients, therefore if this is a gift please tell the recipients to look for a sign with their names on it.
 Can I make a special request?
Yes! Please use the "Special Instructions" box on the Checkout page to make any special requests, such as a special note you’d like us to put on the sign, or a specific type of flower you’d like in your leis – please note however that specific flower requests are not guaranteed as we are limited to the flowers we have available on the day of your greeting.
Do you ship leis to the mainland United States?
Yes! We are a division of Hawaii Flower Lei Corp. Please visit www.hawaiiflowerlei.com to place an order for shipment to the mainland.
What is your cancellation policy?
As long as you cancel no later than 48 hours prior to your scheduled greeting, you will receive a full refund.
After we receive our leis, how can we preserve them?
You can keep your leis fresh for days. Simply sprinkle them with water, place them in a plastic bag or container, and refrigerate. |
